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Call Farsley Dental Today: 0113 236 2010

smilemaker@farsleydental.co.uk

         

Call Farsley Dental Today On :0113 236 2010

Teeth For Life At Farsley Dental

Call Today On: 0113 236 2010

Teeth For Life At Farsley Dental

Call Today On: 0113 236 2010

Complaints Procedure

Farsley Dental

 

Introduction

We always aim to provide a high standard of care in all our services.

Our customers’ views are important to us and help to ensure our services are consistently meeting people’s needs. If you are unhappy with any of our services it is important that you let us know.

If a complaint alerts us to possible abuse or neglect we will tell the Council’s adult safeguarding team. The safeguarding team will decide how to investigate and monitor outcomes.

Making a suggestion

Often people feel more comfortable about suggesting improvements rather than complaining formally. Anyone receiving services, and their friends/ family, may make a suggestion.

First you should speak to the Manager or their Deputy.

Comments or suggestion boxes are available if you would rather make your suggestion that way.

If the suggestion is something that Farsley Dental Practice as a company needs to consider you can send it to:

Victoria Crowley

Practice Manager

Farsley Dental Practice, Town Street, Farsley, Leeds, LS28 5HX

0113 2362010

Vcrowley13@gmail.com

Making a complaint

We aim to handle complaints quickly, effectively and in a fair and honest way. We take all complaints seriously and use valuable information from investigating to help us improve the service we provide. We treat all complaints in confidence.

Farsley Dental Practice assures clients and their families that it will not withdraw or reduce services because someone makes a complaint in good faith.

Who can complain

Anyone affected by the way Farsley Dental Practice provides services can make a complaint.

A representative may complain for the affected person if they:

  • have died
  • cannot make a complaint themselves, or
  • have given consent for the representative to act on their behalf

How you can make a complaint

You can complain:

    • in person
    • by telephone
    • through a member of our staff
    • through an advocate or representative

where someone complains orally we will make a written record and provide a copy of it within 3 working days

    • by letter
    • by email

Anonymous complaints

We deal with anonymous complaints under the same procedure; however it is better if you can provide contact details so we can tell you the outcome of our investigation.

Responsibility

The Registered Manager has overall responsibility for dealing with all complaints made about their service.

We will provide as far as is reasonably practical:

  • any help you need to understand the complaints procedure; or
  • advice on where you may get that help.

How we handle complaints

The Registered Manager or Farsley Dental Practice may ask one of the management team to investigate the complaint. That person will have enough seniority and experience to deal with the issues raised by the complaint.

We will acknowledge a complaint within 3 working days and give you the name and contact details of the person investigating it.

We will keep you informed about the progress of the investigation. We aim to have all complaints finished within 28 working days unless we agree a different time scale with you.

When we have finished investigating, we will arrange to meet with you to discuss the outcome, and write to you with:

  • details of the findings;
  • any action we have taken; and
  • our proposals to resolve your complaint.

Time limits

You should complain as soon as you can after the date on which the event occurred or came to your notice. If you complain more than twelve months later, we may not be able to investigate properly. But we shall also consider whether you had good reason for not making the complaint sooner and whether, despite the delay, it is still possible to investigate the complaint effectively and fairly. 

Further steps

At any stage during the process, if you are not happy with the way the service is dealing with your complaint you can contact Dr Jon Swarbrigg at: 

Farsley Dental Practice, Town Street, Farsley, Leeds, LS28 5HX

0113 2362010

Once we have dealt with your complaint, if you are not happy with the outcome you can refer your complaint to the Local Government Ombudsman (LGO) and ask for it to be reviewed. The LGO provides a free independent service.

You can contact the LGO at:

Tel: 0300 061 0614

Website: www.lgo.org.uk

The LGO will not normally investigate a complaint until the provider has had an opportunity to respond and resolve matters. 

Farsley Dental Practice services are registered with and regulated by the Care Quality Commission (CQC). The CQC cannot get involved in individual complaints about providers, but is happy to receive information about services at any time.

You can contact the CQC at:

Care Quality Commission National Correspondence

Citygate

Gallowgate

Newcastle upon Tyne

NE1 4PA

Tel: 03000 616161

Web site: www.cqc.org.uk

We can provide this policy in other languages or in other formats on request

Would You Like To Transform Your Smile? Sign Up For Your Free Smile Analysis Today at Farsley Dental

Meeting up with a Smile Advisor at our practice or if you are nervous we can arrange to meet at our local coffee shop.

You can relax with a hot drink while you chat about how, and in what ways, Farsley Dental can help to improve your smile.

Included in your smile analysis:

  1. Address your concerns and desires
  2. Discuss treatment options suitable for you
  3. See before & after photos and patient testimonials
  4. Offer of Interest – free finance options
  5. Opportunity to book your clinical assessment

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Monday: 9am to 5pm

Tuesday: 9am to 8pm

Wednesday: 8:30am to 5:30pm

Thursday: 9am to 5pm

Friday: 8:30pm to 5pm

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Telephone:

0113 236 2010

Email:

smilemaker@farsleydental.co.uk

treatmentcoordinators
@farsleydental.co.uk

Address:

The Old Council Building, Farsley, Leeds, West Yorkshire, LS28 5HX

Farsley Dental is located in what we believe to be not only a beautiful setting, but also one that’s incredibly easy to find.

Located in the old council building, Farsley, we believe we are ideally placed.

How To Find The Practice

Farsley Dental Practice, Leeds, West Yorkshire

Tel: 0113 236 2010   Email: smilemaker@farsleydental.co.uk

Farsley Dental, The Old Council Building, Farsley, Leeds, West Yorkshire, LS28 5HX

JON SWARBRIGG, GDC No. 68371

Farsley Dental Practice is a Private & NHS Dental Practice. Website last updated:  July 16
General Dental Council’s (GDC)   Complaints Procedure   Staff GDC Information
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